Terms of Service

1. Agreement to Terms

These Terms of Service govern your use of extrapublic.com and any related services, proposals, communications, and project work offered by Extrapublic ("we," "our," or "us"). By accessing the site or engaging our services, you agree to these Terms. If you do not agree, please do not use the website or our services.

2. Services and Project Scope

Extrapublic provides digital services such as design, development, consulting, and related web work. The exact scope of a paid engagement is usually defined in a proposal, statement of work, estimate, invoice, email approval, or other written agreement.

• Custom website design and development
• Web applications, portals, and internal tools
• E-commerce and booking experiences
• UX/UI design, front-end implementation, and optimization work
• Maintenance, retainers, and technical support when agreed

If a project-specific agreement conflicts with these Terms, the project-specific agreement will control for that engagement.

3. Client Responsibilities

If you become a client, you agree to:

• Provide accurate and complete information required for the work
• Respond to approvals, feedback requests, and content requests in a timely way
• Ensure that materials you provide do not infringe third-party rights
• Pay agreed fees on time
• Comply with applicable laws and regulations
• Maintain the confidentiality of account credentials or access details shared with you

4. Website Use

You may use the website only for lawful purposes. You agree not to misuse the website, attempt unauthorized access, interfere with performance, scrape protected content in a harmful or abusive manner, introduce malicious code, or use the site in a way that could damage the business, the site, or other users.

We may suspend or block access if we believe someone is violating these Terms, abusing the site, attempting fraud, or creating security risk.

5. Inquiries, External Tools, and Third-Party Platforms

Some actions on the website may send you to third-party tools, such as an external inquiry or intake form. If you choose to use those tools, your use of them is also governed by the terms and privacy policies of the relevant provider.

We are not responsible for the content, availability, or policies of third-party websites, platforms, integrations, payment processors, or communication services.

6. Fees, Billing, and Chargebacks

Payment terms are set in the relevant proposal, invoice, or agreement. Unless otherwise stated:

• Work may begin only after written approval and any required deposit
• Milestone payments may apply for larger or phased projects
• Final delivery may be withheld until outstanding balances are paid
• Invoices are due within 14 days unless otherwise specified
• Late payment may result in paused work, delayed delivery, or additional fees where permitted
• Deposits and payments already earned for completed work are generally non-refundable unless otherwise agreed in writing
• If you initiate a chargeback or payment dispute, we may suspend work or access while the matter is being resolved

7. Intellectual Property

Upon full payment of the applicable fees, you receive the rights to the final deliverables specifically identified as part of your paid project, except for third-party materials and our pre-existing tools or materials.

We retain ownership of our pre-existing materials, processes, templates, frameworks, know-how, libraries, and reusable components. We may also reuse general ideas, techniques, and non-confidential knowledge gained while performing work.

You represent that any content, assets, trademarks, copy, data, or materials you provide for a project are yours to use or that you have the right to authorize their use.

Unless otherwise agreed in writing, we may reference completed work in our portfolio, case studies, and marketing materials.

8. Confidentiality

We will treat non-public project information you share with us as confidential and expect the same from you with respect to our confidential information. This does not apply to information that is already public, independently developed, or rightfully received from another source without confidentiality obligations.

9. Revisions, Timelines, and Dependencies

Timelines depend on timely feedback, approvals, content delivery, and access to systems or stakeholders. Delays on the client side may shift schedules and delivery dates.

Unless a project agreement says otherwise, revision rounds are limited to what is reasonably included in the agreed scope. Major changes, new features, or out-of-scope requests may require a revised timeline and additional fees.

10. Disclaimers

The website and our services are provided on an "as is" and "as available" basis, to the maximum extent permitted by law. We do not guarantee uninterrupted availability, perfect compatibility with every third-party platform, or any specific business outcome.

• We do not guarantee traffic, rankings, revenue, conversion rates, or other commercial results
• Third-party tools and integrations may change, fail, become unavailable, or impose their own limits
• Clients remain responsible for the accuracy and legality of content they provide

11. Limitation of Liability

To the maximum extent permitted by law, Extrapublic will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity. Our total liability for any claim relating to the website or our services will not exceed the amount you paid to us for the specific service giving rise to the claim during the 12 months immediately preceding the event giving rise to the claim.

12. Suspension and Termination

Either party may end a project or relationship in accordance with the applicable agreement. We may suspend or terminate access or work if:

• You materially breach these Terms or a project agreement
• Payments are overdue
• Required client cooperation or approvals are not provided
• We reasonably believe continued work would create legal, ethical, or security risk

You remain responsible for payment for work completed up to the effective date of termination.

13. Governing Law and Disputes

These Terms are governed by the laws of Morocco, without regard to conflict-of-law principles, unless another mandatory law applies. The parties will try to resolve disputes in good faith first. If that fails, disputes will be submitted to the competent courts of Morocco unless a project-specific agreement states otherwise.

14. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page. For website use, the updated Terms become effective when posted. For active paid projects, the version in effect when the project was agreed may continue to apply unless the parties agree otherwise.

15. Contact Information

For questions about these Terms of Service, please contact us: